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At this time, we ship worldwide. Most Orders(Except the custom-made costumes) will be despatched in 2 business days once the payment was cleared, Shipping in two business days once the payment were cleared and usually 5-7 days for delivery, NO overnight shipping. We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
For all the custom-made costumes, it takes about 7-14 working days for the costume to be finished, during Halloween time, the time maybe around 10-15 working days due to the heavy workload that time. Then the costumes will be sent out via Express, the delivery time frame is the same as other orders,5-7 working days delivery.
The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.
All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any. All Parcels will be hold for picking up if it can not be singed or delivered.
Shipping cost will be shown before you submit the order, it depends on the country and weight, we provide combine shipping service for multiple purchase, the following table is the approx cost for shipping for reference.
The shipping of the items is online traceable.
For US customers:
Please visit USPs Website and input the tracking number we provide.
For UK customers:
Please visit Parcel force Website, input the tracking number we provide AND select the checkbox of "Inbound international parcel."
For Canadian customers:
Please visit Canada Post Website and input the tracking number we provide.
For Australian customers:
Please visit Australia Post Website and input the tracking number we provide.
For customers from other countries:
Please visit EMS Global Website and input the tracking number we provide.
Here you can track the progress of items sent using EMS service. Select your country bellow:
1, Wrong size, defective, missing items, or items significantly different from our store description.
Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund. For costumes that are made to the wrong size, CosplayPark.com will make a new costume for free – if it is determined that we made the error.
However, CosplayPark.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only.
If you are not 100% satisfied with the items for any other reason, you may request a refund. Please note that only the list price for returned items will be refunded. Shipping costs are non-refundable.
The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.
The following items Are Excluded from Return or Exchange Policy:
Costumes that have been used or washed
Costumes that smell of cigarette smoke or perfume
Costumes with stains
2. Order Cancellation/Change Order
Please check your order for custom-made costumes carefully before submitting. In the event that a mistake has been made on order that has already been processed, please email us within 48 hours after submitting, the order Cancellations or changes to the order will not be accepted after this time.
For other ready-to-ship items, we usually ship the same day of your purchase. We will make every effort to locate the package and make any necessary changes before it ships. If the order has already shipped, CosplayPark.com will not be responsible for any additional cost to correct the order.
3. Incorrect Delivery Address
CosplayPark.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process, CosplayPark.com will not be responsible for any additional charges to reship or retrieve a package.